The efficient way to keep track of what happens during a shift.
The way your employees present themselves and interact with customers has a big impact on the customer experience. You need to know who your best employees are and which ones may be costing you future business.
Your managers can use the mobile apps to check how shifts are going before they get to work. That way they always know what to expect when they get there. And you can also record commendations and disciplinary actions in the Employee Journal. Because staff who go above and beyond deserve praise and recognition, and those who fail to meet your expectations need to know you’re taking note.
Let's say you offer a great product or service. What does that matter if your customers don’t walk away feeling like they had a great customer experience? That’s why it is important to keep notes whenever something noteworthy happens, whether it was outstanding service that garnered praise from the customer, a complaint about their poor treatment, or an incident that was outside your control like noise from a construction site across the street. All entries in the Log and Employee Journal include the name of the user who made the entry along with a date and time stamp creating transparency for your managers and employees.
We know that leveraging the power of technology will make your business run more efficiently. But we also know sometimes you need things on paper. The Daily Detail Report provides a summary of the day’s Log and Employee Journal entries. You can generate a PDF for a printable version of the report. You can also generate a PDF of all the month’s events. Filter by event type and location and hit print for an Events Report you can hang on the wall.
Sure, you could ask each guest to fill out a satisfaction survey. But let’s be honest, most of them won’t. The good news is an experienced manager can tell if guests are happy or dissatisfied simply by observation. They just need a good way to record what they see.
There’s a lot that goes on during a busy shift. Providing excellent service is critical to the success of your business, so you need to keep track of your customer experiences, both good and bad. To keep those regulars coming back, you have to make sure that they consistently have a positive experience when they are your guest. Ask any coach or trainer what the basis for developing consistency in your performance is, and they’ll probably say it starts by getting feedback. The Zip Shift Book digital logbook app puts the access to write any shift note, good or bad, in your manager's pocket.
Access any business contact, view employee performance history, and record new shift notes in an instant.
You worked hard to build your business, and you want to know what’s going on when you aren’t there. Our mobile apps allow you to read all your managers’ shift notes on your mobile device anytime, anywhere.
View up-to-the-minute information on what’s happening in each store. Just select a site to see what happened during each shift.
What happens during other shifts directly affects how you run your shift.
Zip Shift Book ensures there are no unpleasant surprises at shift change.
Your managers can use the mobile apps to check shift log to see how things are going before they get to work. That way they always know what to expect when they get there.
Managers get a Log, Employee Journal, Address Book and Event calendar all in one app.
Information gets to where it needs to go when everyone uses the one logbook system.
Zip Shift Book categorizes each log entry organized and makes it easy to search and find the information managers are looking for.
Free digital logbook. Try it free.